Privacy Policy 

We, Lavi & Brands Ltd are a UK based business who highly concerned and respected about our customers’ online data security and privacy through our official website lavibrands.com.

lavibrands.com uses cookies and google analytics to improve the products and services we sell and for delivering a personalised shopping experience to our customers through the data we analysed and collected on your online behaviour. The data we collected and retained with us will not be disclosed to third party without our consent. However, we are not liable for any unauthorised or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control.

Transactions on our website are secured with SSL encryption and your financial information such as Credit/Debit card details will not be stored with us.

We reserve the right to reject or not accept any order if it appears to be irregular. Before we take such action will contact the customer before proceeding with the order to protect their interests and ours.

We may periodically review and make the necessary changes to keep this privacy statement up to date.

If you have any concerns further to this statement, please feel free to contact us on [email protected]

Return Policy

Return

We do not accept returns on products such as cosmetics, fragrance, lotion, undies and lingerie.

Change in mind is not considered as a valid reason for return.

Returns will not accept on any used products, products directly shipped from UK or custom made orders

We accept returns on orders excluding above if any factory defects are found. Such orders must be informed us immediately on [email protected] and returned within seven days in its original condition (unused, in the same condition that you received and in original packaging). All qualified returns to be addressed to us, not to the manufacturer.

Exchange

We process exchange if the customer did not receive the same model/item (considered from the model/item number) ordered as listed in our website due to processing errors may occurred. However, if the customer satisfied with the order received, exchange will not be taken placed.

Once we receive your returned order due to factory defects, we will send you an email informing the receipt of same. Upon receipt of the returned item, we will begin with the inspection and let you know the approval or rejection status once completed the inspection. If the return is approved, we will proceed with an exchange order.

Refund

Qualified refunds will be processed into the same credit / debit card which the payment made online for the order placement.

Once the refund is processed you will be informed by email with the refund details. If the refund did receive you after seven working days from our email confirmation, please inform us on [email protected] in order to begin with the investigation.

Delivery

Delivery Term

Standard delivery term 6 to 10 working days. 

Orders around the local distribution centre might arrive before the above term based on the stock availability

Delivery Partner

Aramex & Royal Mail UK

We have chosen Aramex & Royal Mail UK as our trusted delivery partners in order to serve you better

Delivery Origin

Orders will be shipped directly from our warehouse in the UK or via local warehouses depending on the stock

availability on priority basis.

Delay in Delivery

Orders might be delayed on unforeseen circumstances such as international flight delays or restocking delays

on high seasons. Such instances customers will be informed promptly. We ensure priority express deliveries

when always possible. 

Payments

We have integrated stipe as our trusted payments parter and all the payments will be accepted either in GBP or LKR. All the major debit/credit cards are accepted.

Any customers willing to process the payment outside the website, we are able to send you a link which will ease your payment experience. 

Customers willing to make direct international transfers to our bank account in UK, please contact us on [email protected] for our bank details. 

Product Information and Availability

We strive in our best to present the accurate information to our customers when it comes to product specifications, prices, discounts, images and availability. However, all these may change without prior notice.

Images used in the home page sliders are for decorative purpose and the same products might not be available in the store for purchase.

Warranty

We do not provide any warranty for any product unless other wise specified 

Product Authenticity

We assure the authenticity of the products listed on the website as they are directly imported from the brand authority or owners

Manufacturer’s Responsibly

Manufacturer holds the responsibility on any adverse impact customer might experience due to the quality of the product as we are only traders. 

Other Terms and Conditions

We reserve the right to change these terms and conditions at anytime